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Technical Requirements & Connectivity Guide

To ensure Domicile365 accurately tracks and reports your location data, please ensure your system meets the following connectivity and configuration requirements.

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Download from Microsoft Store

1. Network Connectivity (Firewall & Proxy)

The application communicates with our secure servers via standard HTTPS (Port 443). In strict corporate environments or those using SSL inspection (e.g., Zscaler, Blue Coat), your IT department may need to "allow-list" the following endpoint:

Target URL: https://www.domicile365.com
Protocol: HTTPS (Port 443)
Action: Allow outbound traffic and/or bypass SSL inspection

Ensuring this bypass is in place prevents encrypted data transmission from being interrupted by corporate security middleware.

2. Windows Location Services

The app utilizes the Windows Location Service to determine your physical presence. Please verify the following settings:

  • Privacy Settings: Go to Settings > Privacy & Security > Location.
    • Ensure Location services is toggled On.
    • Ensure Let desktop apps access your location is toggled On.
Accuracy Tip: For the highest accuracy, we recommend keeping your device's Wi-Fi toggled ON, even if you are connected to the internet via an Ethernet cable. Windows uses nearby Wi-Fi signals to pinpoint your location more accurately than IP addresses alone.

3. VPN & Virtual Environments

VPN Usage

Domicile365 is designed to prioritize physical sensor data (Wi-Fi/GPS) over your IP address. If you are using a VPN, the app will generally still report your true physical location as long as Wi-Fi is enabled.

Virtual Desktops (VDI/Citrix)

If running Domicile365 within a remote virtual environment, the reported location may reflect the location of the data center. We recommend installing the app directly on your physical hardware for accurate tracking.

4. Troubleshooting Connection Issues

If the "Show Status" menu in the Domicile365 tray icon displays a "Connection Error" or "Server Post Failed":

  1. Verify you have an active internet connection.
  2. Check if your corporate firewall is blocking the Domicile365 URL (see Section 1).
  3. Ensure your subscription is active and the email address entered in Settings matches your registered Domicile365 account.